Remodeling is exciting. It’s fun to make design choices. It’s creative and absorbing. It’s rewarding to make a dream a reality, but it’s also chaotic, messy, and challenging.
DesignLine Inc. never lets a homeowner operate under the illusion that a remodeling project is a “walk in the park.”
“It’s a major disruption in my clients’ lives,” Wayne Booze said. “Strangers are going to be in their home for weeks or months at a time. That’s why we take precautions to minimize our clients’ stress.” On the remodeler’s side, cleaning up every single day makes an enormous impact.
“All our jobs stop well before the day is done to allow for enough time to clean the site,” Wayne said.
Communication between the homeowner and the remodeler is also critical to a smooth, less stressful experience. DesignLine uses a number of communication methods including an onsite communication board that allows for immediate daily correspondence between the lead carpenter and the homeowner.
A “high-tech” communication method allows homeowners who may live in another house, or who are traveling, to stay in touch by viewing photos, reviewing contracts, and making comments—all via password protected pages on the Internet.
“We’re excited about using this method of communication,” Wayne said. “Besides the obvious reasons of convenience for a non-resident or traveling owner, it serves working couples as well. If there are questions to consider, choices to make, homeowners can log onto their secure pages, review information, make selections, and respond via email—all from work. Efficiency is improved, which in turn, speeds up the project.”
©2002-2009 Biz-comm, Inc. Reprinted with permission.